Crucial Conversations Tools for Talking When Stakes Are High was recommended to me by Daniel Bachhuber while we were at Fusion and it’s become just another thing I owe him for exposing to me.
The book offers a framework for handling “crucial conversations” – those moments when people feel fight or flight instincts – and more importantly keeping them from getting crucial altogether.
The strategy: Starting with heart and focusing on trust in a dialogue leads to the flow of meaning into a “shared pool of meaning”, which amounts to a flow state for interpersonal communication. In the shared pool of meaning, we strive towards a common goal, from which we can plot all further action. We remember that stories are vital, and that we must always keep in mind our own tendency to err and incorrectly suppose.
Definitely recommend checking this one out.